14
Connected Channels
3New this week
328
Active Conversations
12%This month
47
Unread Messages
8Last hour
19
Pending Replies
5Waiting 1h+
1 247
Messages Today
24%vs yesterday
Channel Status
Manage Channels3
Telegram2
WhatsApp2
Instagram1
Messenger2
Discord1
Slack3
OthersMessage Flow
Incoming842
Outgoing405
Auto-replies312
Bot Handled189
Avg. Response3.2 min
Messages by Channel
Recent Activity
View All-
New message from Alex Johnson via Telegram
2 min ago -
WhatsApp Bot auto-replied to Sarah Miller
8 min ago -
3 new DMs from Instagram — Unread
15 min ago -
Discord channel #support — 12 new messages
32 min ago -
Messenger bot connected to TechStore FB Page
1 hour ago -
Slack workspace DevTeam synced — 45 channels
2 hours ago -
Ticket #CB-1042 resolved — David Chen
3 hours ago -
Signal channel SecureOps connected successfully
5 hours ago
Message Volume
Pending Actions
View All-
Reply to Alex Johnson (Telegram)
Urgent Waiting: 45 min -
Review Instagram DM from @techbrand
Medium Waiting: 2h -
Configure WhatsApp auto-reply rules
Setup Due: Today -
Connect TikTok business account
Setup Due: Apr 3 -
Resolve ticket #CB-1038 (Discord)
Medium Due: Apr 4 -
Update Slack bot greeting message
Low Due: Apr 5
Bot Replies Today
312
62% of all replies automated
Avg Response Time
3.2 min
Target: under 5 min
On track
Active Users
5
5 of 10 seats used
Recent Conversations
View All| Contact | Channel | Last Message | Status | Time |
|---|---|---|---|---|
| Alex Johnson | Telegram | Need help with API integration... | Unread | 2 min |
| Sarah Miller | Thanks for the quick reply | Replied | 15 min | |
| @techbrand | Can you send pricing details? | Pending | 32 min | |
| David Chen | Discord | Bug report filed in #issues | Replied | 1h |
| Emma Wilson | Messenger | When will the feature be live? | Pending | 2h |
| Mike Torres | Slack | Deployment complete, all good | Closed | 3h |
Channel Performance
View All| Channel | Messages | Avg Response | Satisfaction | Status |
|---|---|---|---|---|
| Telegram | 456 | 1.8 min | 94% | Online |
| 312 | 2.4 min | 91% | Online | |
| 187 | 4.1 min | 82% | Online | |
| Discord | 145 | 3.5 min | 88% | Online |
| Messenger | 98 | 5.2 min | 79% | Online |
| Slack | 49 | 2.1 min | 96% | Online |